Privacy & Cookie policy

Privacy & Cookie policy

Cookie use on this website.

This website uses cookies. They are used to ensure the website works correctly and to help us to change the contents. We use cookies to help with our contact forms and to track visitor usage using statistics software. By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site. You can find details on how to disable cookies below.

When we had this website constructed we wanted to make the website easy to use, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

enabling a service to recognise your device so you don’t have to give the same information several times during one task, in a shopping cart for example.

recognising that you may already have given a username and password so you don’t need to do it for every web page requested. E.g. If you have logged into the website.

measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast. We use Google Analytics for this task.

YouTube uses cookies to track the usage of its movies etc.

Above are the most common uses for Cookies on websites aimed at a UK audience.

Where did Cookies come from?

Cookies for the internet were originally developed in 1995 by the Netscape Communications Corporation. The word ‘cookie’ comes from ‘magic cookie,’ a term in programming languages for a piece of information shared between co-operating pieces of software. The choice of the word cookie appears to come from the American tradition of giving and sharing edible cookies.

What is the purpose of cookies?

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping cart or to remember the user’s preferences or registration details for a future visit.

Web sites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable. Web sites often use cookies for the purposes of collecting demographic information about their users. This information includes which pages the visitor goes to, how long they stayed there etc. We have installed Google Analytics on this website so that we can track the numbers of visitors we have. Only by us seeing this information can we strive to improve the website for you, our website visitor.

Cookies are also used to enable ecommerce web sites to monitor their users’ web surfing habits and profile them for marketing purposes (for example, to find out which products or services they are interested in and send them targeted advertisements). This is especially popular in the USA and is also part of the programming of many of the popular Social Media websites such as Facebook.

Are there different types of cookies?

Cookies come in different flavours:

Session, or transient cookies.
These are cookies that are stored in the computer’s memory only during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed. These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. They are widely used by commercial web sites (for example, to keep track of items that a buyer has added to a shopping cart). Session cookies are never written on the hard drive and they do not collect any information from the user’s computer. Session cookies expire at the end of the user’s browser session and can also become no longer accessible after the session has been inactive for a specified length of time, usually between 15 and 20 minutes.

Permanent, persistent, or stored cookies.
Cookies that are stored on the user’s computer and are not deleted when the browser is closed. Permanent cookies can retain user preferences for a particular web site, allowing those preferences to be used in future browsing sessions. Permanent cookies can be used to identify individual users, so they may be used by web sites to analyse users’ surfing behaviour within the web site. These cookies can also be used to provide information about numbers of visitors, the average time spent on a particular page and generally the performance of the web site. They are usually configured to keep track of users for a prolonged period of time, in some cases many years into the future.

Flash cookies
If you have Adobe Flash installed on your computer (most computers do), small files may be stored on your computer by websites that contain Flash media, such as video clips. These files are known as Local Shared Objects (LSOs) or Flash cookies. They can be used for the same purposes as regular cookies. Flash cookies can also back up the data that is stored in a regular cookie. When you delete cookies using your browser controls, your Flash cookies are not affected. So a website that served a cookie to you may recognise you on your next visit if it backed up its now-deleted cookie data to a Flash cookie. You can control Flash cookies. Adobe’s website offers tools to control Flash cookies on your computer and users of the Firefox browser can also get an add-on to detect and delete Flash cookies.

Deleting cookies

Flash Cookies
If you would like to see what Flash cookies are installed on your computer then visit the Adobe website and you will see the actual list of websites that have used this technology to store your information. From here you can delete any and all of them with one click, should you wish to. Click this link to go there now. Bear in mind that we do not control the content of this external website.

Other cookies
As there are so many different browsers available for us to use to visit Internet websites we felt it was important to give you the opportunity to delete an and all cookies from your computer. If you visit www.aboutcookies.org you can learn how to delete them from your particular browser. Bear in mind that we do not control the content of this external website.

Are cookies dangerous?

No. Cookies are small pieces of text. They are not computer programs, and they can’t be executed as code. Also, they cannot be used to disseminate viruses, and modern versions of Microsoft Internet Explorer, Firefox, Chrome and other browsers allow users to set their own limitations to the number of cookies saved on their hard drives.

Can cookies threaten users’ privacy?

Cookies are stored on the computer’s hard drive. They cannot access the hard drive – so a cookie can’t read other information saved on the hard drive, or get a user’s e-mail address etc. They only contain and transfer to the server as much information as the users themselves have disclosed to a certain web site.

A server cannot set a cookie for a domain that it is not a member of. In spite of this, users quite often find in their computer files cookies from web sites that they have never visited. These cookies are usually set by companies that sell internet advertising on behalf of other web sites. Therefore it may be possible that users’ information is passed to third party web sites without the users’ knowledge or consent, such as information on surfing habits. This is the most common reason for people rejecting or fearing cookies.

Finally

Do please be assured that any cookies we allow to be used on this website that are in our control will never be used to encourage advertising to you in particular.

We agree with the legislation that is in force created to protect user privacy but also feel that our website should function properly for you and for us. We shall of course keep a close watch on this issue on your behalf. If you have any questions about this website and its use of cookies please contact us.

Data Protection & Privacy Policy (GDPR)

This policy has been written in compliance with the General Data Protection Regulation (GDPR) and will be effective from 25th May 2018 and to explain how we collect, process and store personal data. We are registered with the Information Commissioners Office (ICO).

This policy may be updated from time to time, please ensure you have the most up to date version. This easiest way to retrieve and view is via our website.

Should you wish to discuss this policy, please write to us at 1 Pendeford Place, Pendeford Business Park, Wobaston Road, Wolverhampton, WV9 5HD or e-mail info@adeptsecurity.com .

How we collect personal data:

  • From employees when they apply for positions within our organisation & whilst they are in employment with us.
  • From customers when they make enquires or when they sign a contractual agreement and receive services from us.

What type of personal data do we hold:

  • We limit the data we hold to the necessary required information.
  • Client data held can be name, address, telephone number and e-mail address and where required also site plans, system plans, passwords & keyholder information.
  • National Insurance numbers, full name, address, mobile number and email addresses as well as bank details and identification records are kept on file for every employee.

How we use this information:

  • To process enquiries and orders and to fulfil the requirements of our clients.
  • To carry out our obligations arising from any contracts.
  • Dealing with customers and keyholders in relation to installed and maintained systems.
  • Seeking feedback on our services.
  • Sending of important documents when required and requested such as terms and conditions.
  • To process an application for employment ie. for security screening purposes.
  • For required use throughout the employment ie. for pensions or updating payroll and Benefit In Kind (BIK) service providers.

We have a legal requirement to keep certain types of information for a period of time. For example, we will hold security screening records for 10 years after the end of employment. Customer files are kept for 5 years following end of contract for Security Systems and 12 years following end of contract for Fire Systems. We are able to supply a list of retention periods for various documents such you require it. These retention periods are reviewed updated if required at quarterly management meetings. All personal information is held on our system for as long as is necessary for the length of the contract or for the required activity. Should we hold any captured CCTV images &/ recorded footage on request of a client, these will be held for a period of 30 days only unless required for legal/evidential purposes.

Access to monitored systems is given to employees of Adept Security Systems Limited for the purpose of interrogating and fault finding where possible. Access to monitored systems by Adept personnel is only available on password protected devices.

Third Parties:

Only the absolute required information will be passed to our third party service providers and sub-contractors when/if required for fulfilling client requests. If it is a requirement by a client, we may pass information on to 3rd parties such as to the police for the purpose of applying for a URN, to a contracted Alarm Receiving Centre (ARC) for monitoring connections and keyholding contractors, this list in not exhaustive.  Employee information may be used by an external party for the likes of pensions, payroll or BIK services provided. Information will not be shared without prior consent or for marketing purposes.

Updating of Information:

Should you change any details such as e-mail address and contact names we will expect you to advise us at your earliest convenience so that we can ensure our records are kept up to date. You can do this by writing to us at the above mentioned address or e-mail address.

Accessing of Information:

You have the right to request a copy of the information we hold about you.You also have the right to request for us to erase all data we hold on you. We are only required to oblige this if the data is no longer required by us or if it is not kept of a legal compliance requirement.

Review of this Policy

We do review this policy on an annual basis.