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1. Standard Service Contract includes: - A tailored number of preventative maintenance calls per annum 1, 2, or 4. - Guaranteed 4 hour response to a reactive client request call 24/7. - Excludes replacements parts & labour not withstanding any outstanding warranty in place. |
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2. Advanced Service Contract includes: - A tailored number of preventative maintenance calls per annum 1, 2, or 4. - Guaranteed 4 hour response to a reactive client request call 24/7. - Excludes replacement parts not withstanding any outstanding warranty in place. - Includes labour costs. |
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3. Premier Service Contract includes: - A tailored number of preventative maintenance calls per annum 1, 2, or 4. - Guaranteed 4 hour response to a reactive client request call 24/7. - Includes replacements parts & labour not withstanding any outstanding warranty in place. |
Note: Exclusions: Storm / Accidental / Malicious damage to any parts of the contracted system